Shipping policy

The MERCHANT bears the full risk of damage / loss of the goods during delivery. Immediately after delivery of the goods by courier, the MERCHANT is released from the risk that is transferred to the consumer/customer. The MERCHANT is not responsible for delays in case the delay is due to a courier or other supplier.

The delivery terms indicated by the MERCHANT are indicative and depend on the production conditions and the courier company.

Immediately after delivery, the goods should be carefully checked by the consumer/customer or a person authorized by him. Any damage, dents and other damage should be reported to the DEALER immediately. In the event that the goods are found to be damaged in transit, the MERCHANT is not responsible for the warranty service of this product. In cases where the MERCHANT has specified specific delivery dates and times in writing, the statement is not binding and is dependant on outside factors and entities such as the courier company or the fulfilment center. If an incorrect or incorrect address, contact person and/or telephone number is indicated when submitting the application, the MERCHANT is not bound by any obligation to fulfil the order.

The MERCHANT is not responsible for wrong delivery information provided by the CUSTOMER and for wrongful delivery based on that information.

Upon delivery of the goods, the consumer/customer or a third party signs the accompanying documents. Anyone who is not the owner of the application, but accepts the goods for delivery and is located at the address specified by the customer is considered a third party.

In case of refusal to receive the goods, except for the cases described below, the refusal is considered unfounded and the Customer must pay the costs of delivery and return of the goods. In the event that the Customer is not present within the delivery deadline at the specified address or access and conditions for delivery of the goods are not provided within this deadline, the MERCHANT is released from its obligation to deliver the goods ordered for purchase.

The User / Customer has the right, without due compensation or penalty and without stating the reason, to return the goods purchased remotely within 14 days from the date of acceptance of the goods if the goods are unopened and undamaged.

The consumer is obliged to send the goods to the address: Sofia, Bulgaria 1407, Ag. L. Kostov with delivery at his own expense.