Terms of service

Introduction

The website "www.myteahabit.com" is an electronic commercial store selling products and services via the Internet (hereinafter referred to as "electronic store" or "website") created and operated by the anonymous company under the name "CW Agency Ltd." (hereinafter for the sake of brevity the COMPANY), with headquarters in Sofia, Bulgaria, 9D Boris Rumenov Street with VAT / OSS BG201685406.

You can contact the COMPANY through the contact form located on the main page of the online store.

The following terms and conditions will apply to the use of the online store with the TEA HABIT brand located at www.myteahabit.com. Each user who enters and transacts or uses the services of the online store (hereinafter referred to as "visitor" and/or "user" or "customer" depending on whether he is limited to visiting the store only or orders and sells products and services) is deemed to consent to and unconditionally accept the terms below set forth herein as well as the terms and conditions and disclaimer clauses included in the sections titled "Ordering Process", "Payment Methods" and "Returns Policy" (collectively hereinafter the "Terms of Use"), which you are invited to read (without exception). If the user does not agree with these terms, procedures and policies, he must responsibly refrain from visiting, using the website, as well as from any transactions or use of the services of the online store.

GENERAL TERMS

The COMPANY reserves the right to freely modify or revise the terms and conditions of use of the online store and transactions from it, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the European language.

Information included in the online store

The COMPANY is committed to the accuracy, truth, and completeness of the information listed in the online store, regarding the identity of the COMPANY as well as the transactions provided through the online store. The company, in the context of good faith, takes care of the accuracy of the other information with the conditions and reservations it formulates in the terms of use and operation of the online store. The COMPANY is not responsible and is not bound by entries of information or data that were made due to error/mistake in common experience and is entitled to correct them whenever it becomes aware of their existence. Customers are informed that the information and technical characteristics of the products are available directly from the suppliers. The COMPANY, in the event of a detour error in this supplier information, is not bound and not responsible, but undertakes, as soon as the error is detected, to take the necessary actions to correct it.

Limitation of Liability

The COMPANY, in the context of its transactions from the online store, pays in good faith, every effort for the proper execution of the transactions. The COMPANY declares that it is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders based on the terms of use and operation of the online store, likewise from the non-execution or delay of their execution, for any reason.

The COMPANY ensures the continuous, regular computerized update of the availability of the products and services of the online store. It prefaces that due to the necessary time required to update the system, as well as the occasional error of detour, it is possible that the indication of availability of a product/service may not, despite its efforts, be accurate at the time a customer checks a product/service or attempting to order. It is still possible, in products of increased demand such as products on offer, that the availability may change while the customer keeps the product in his "basket" and before he sends an order and it is accepted by the Company or also that a product appears for some time (between successive system updates) available while already sold out. Also, despite the diligence it demonstrates, the COMPANY cannot exclude the case that products marked "available to order" or "expected soon" or other similar wording indicating that delivery by a supplier is expected, are not finally delivered by our supplier for reasons that concern him only or are delivered late. Each visitor or customer acknowledges and accepts the above admissions and only under this condition proceeds with an order or transaction. For these reasons, the COMPANY does not guarantee the absence of an error or failure in the indication of the availability of the products/services as shown in the online store, but is bound, in the context of good faith, in the event that an order is submitted and the indication of availability is for any reason inaccurate for the above reasons or changed, to inform the interested customer accordingly by proposing alternative solutions (longer waiting for the receipt of the product if he agrees, purchase of another product, order cancellation, etc.). In this case, the COMPANY bears no further obligation or responsibility. The online store provides its content regarding products and services (eg information, names, photos, illustrations) "as is", as received from suppliers. Since the COMPANY has brought to the customers' attention the above, which are basic conditions for the transaction with the online store, it declares that it is not liable civilly or criminally for any damage (positive, special or consequential, which is indicative and not restrictive, disjunctive and/or and cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a customer or visitor of the online store or a third party due to a cause related to the information of the products, with the indication of availability, with the operation or non-operation and/or the use of the website and/or with the inability to provide services and/or products and/or information available from it and/or with any unauthorized interventions by third parties in product/service information and/or information available through it.

Force Majeure – Events beyond COMPANY's business control

The COMPANY declares that in the fulfillment of all the commitments it undertakes based on the terms of use and operation of the online store, there may be reasonable delays or cancellations, due to circumstances of force majeure or when the delay is due to an event that is outside of its business control COMPANY, such as earthquakes, extreme weather phenomena, pandemics (indicatively the COVID 19 pandemic, etc.), stoppages, uprisings, decisions of competent authorities that limit the activity of those involved in the execution of orders and sales of agencies and services, cancellation of order execution by wholesalers supplier of the COMPANY through no fault of the COMPANY, etc. The COMPANY will make every effort to provide the best customer service, but bears no responsibility for delays or temporary inability to fulfill its obligations due to the above causes.

Extraordinary circumstances of force majeure are likely to make it difficult and cause delays in the ability of customers to communicate with the COMPANY by phone or through the contact form of the online store. The COMPANY undertakes, even in circumstances of force majeure, to accept and manage customer communications in order of priority.

Intellectual property rights

All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. are the intellectual property of the COMPANY and are protected according to the relevant provisions of European law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of COMPANY or any other copyright holder. The names, images, logos and distinguishing features listed and describing the online store with the TEA HABIT trademark or the products or services of the COMPANY or third parties are property of the COMPANY or third parties respectively, protected by the relevant laws about trademarks. Their use in the online store does not in any way grant permission or right to use them by third parties.

Limited license

myteahabit.com, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and present this website and its contents. This license does not transfer title to the Website and its Content and is subject to the following restrictions: (1) you must retain on all copies of the Website and its Content all copyright and other proprietary notices and (2) you may not modify the website and its content in any way or reproduce or publicly display, or distribute or otherwise use the website and its content for any public or commercial purpose, except as otherwise permitted by present.

Links to the website www.myteahabit.com

The links included in the online store lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third-party providers, businesses, etc. These linked websites are not under the control of the COMPANY and the COMPANY bears no responsibility for the contents of any such website or any link contained in a linked website, or any changes or updates to such websites. COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not indicate that the COMPANY approves or accepts the content their.

Statements in the website:

Please note that the statements made on our website regarding our products have not been evaluated by doctors or by the Food and Drug Administration. The products are not intended to diagnose, treat, cure, or prevent any disease. The information provided on our site is for informational purposes only and is not meant as a substitute for advice from your physician or other health care professional. Always consult with a healthcare professional before starting any new treatment or discontinuing an existing treatment.

Privacy

THE COMPANY created this website with the sole purpose of serving their customers. The myteahabit.com website is simple and friendly to use, while it has been designed to meet the specific needs of each user. In order to best serve you, it is important that you, our customer, understand that you must provide us with certain information related to the processing of your order that is kept by us.

The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable European legislation on the protection of personal data, as well as on the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA). The company has adapted to the GDPR framework.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the myteahabit.com website, the use of this data by us, and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide us during your orders on this website.

What is personal data?

Personal data is information that directly or indirectly identifies you. Indirect means in combination with other information, such as, for example, your name, postal address, email address, and telephone number, or a unique device identification number.

Generally

The information voluntarily provided by the users of the mentioned website is used by myteahabit.com, in order for its users to have direct and meaningful communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed their orders. The information that myteahabit.com collects through the website is intended to measure the number of visitors, to determine customer requirements for more products, and to facilitate transactions with the company. myteahabit.com does not distribute to any other organization or partner that is not connected to myteahabit.com the electronic addresses, or any other information concerning its users and customers, except to direct partners in the order service process.

Gathering information

myteahabit.com designed its website so that its users can visit it without having to reveal their identity unless they wish to. Visitors to our website are asked to provide us with their personal data only in the event that they want to order product(s), register on our website and/or send an email to myteahabit.com.

Use of Information

myteahabit.com collects four types of information about users: (1) data that the user gives us when registering as a customer, (2) data that the user gives us in order to execute his order from myteahabit.com, (3) data that the user gives us in contest entries that take place from time to time, (4) data that the user gives us for activation of telephone and internet services, (5) data that the user gives us when connecting through another platform (iOS, Android, Facebook, Google applications). When filling out any order form on our website, you will be asked for your full name, address, postal code of your area, email address, telephone number, credit card details, payment method for the order. In addition, you may be asked for more specific information, such as shipping and delivery details of an order, billing information, or details about an offer you have requested. myteahabit.com makes use of the information you give us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order to your place, (ii) to confirm and identify the customer in any necessary case, (iii) for new or alternative products offered by myteahabit.com, (iv) special offers of myteahabit.com, (v) activation of telephone or internet service, (vi) receipt of gifts after a competition draw. You have the possibility to choose whether or not you want to receive such communications from myteahabit.com by sending your request via e-mail to myteahabit.com@gmail.com

Access to Information

Every order fulfillment requires the collection of personal information, to deliver or reserve an order. Also, the use of a credit card, for the charge of which identification documents of the legal owner are required the first and only time, is guaranteed in every case. Any supporting document and document that certifies and declares the customer's identity remains strictly confidential and is checked only by the responsible department of myteahabit.com. Your submission of your personal data means that you consent to this data being used by myteahabit.com employees for the reasons mentioned above. myteahabit.com requires its employees and the maintainers of its website to provide its user-clients with the level of security mentioned in this Privacy Statement. In no other case can myteahabit.com share your personal information with others without your prior consent, unless this is required by legal means. Please note that under certain conditions permitted or required by law or court order, the collection, use, and disclosure of your personal data collected online without your prior consent (for example, in case of a court order) may be necessary.

Use of personal data

We will use your personal data for the purposes as described above. We do not collect or process more or other types of personal data than is necessary to fulfill the respective purpose. We will only use personal data as set out in this privacy policy, unless you have specifically given your consent to another use of your personal data. If we intend to use your personal data that we process with your consent, for purposes other than those disclosed in that consent, we will inform you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Use of customer data for advertising purposes

To continually improve and enhance our services, we may send you marketing emails related to our business that may be of interest to you. You can choose the types of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. The sending of SMS to the mobile phone number, which you have given us during your order, is done in order to inform you about the progress of your order. From the account you have created on our website, you can choose whether or not you want to receive advertising/promotional material via SMS. - Consent: We will not use your data for advertising purposes unless you have given your prior express and free consent. - However, for existing customers, we may use the email address we have received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used, or may have an interest in. You may, however, object to this use at the time of collection and each time a message is sent. In order to stop receiving emails for marketing purposes, please follow the instructions in the email you receive.

What if I'm under 16?

We only process personal data of people who have reached the age of 16. By providing us with your personal data, you represent that you are at least 16 years old.

Legal obligations and legal defense

We may need to use and retain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing loss, fraud, or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or exercise our rights, privacy, security, property, or those of others.

Use of the Tea Habit home page (www.myteahabit.com)

This privacy policy also applies to the use of our website www.myteahabit.com ("Website"), with the following privacy mechanisms and features.

myteahabit.com has the possibility to use cookies as part of the facilitation and operation of the services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as myteahabit.com to operate smoothly and without technical anomalies, to collect multiple user options, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers or to the files stored on them. We use cookies to provide you with information and to process orders, but also allow us to present you with advertising & educational content relevant to your interests and needs. You must keep in mind that cookies are absolutely necessary for the www.myteahabit.com website to function properly and seamlessly.

Cookies are divided into the following categories:

Necessary Cookies. They allow the execution of basic functions of the site, such as adding products to the cart, saving products to the wishlist, electronic payment. Without these necessary Cookies, the smooth operation of Tea Habit is immediately affected, your personal navigation experience is limited and basic e-commerce functions are underpowered.
Functionality cookies. These cookies remember your preferences when you browse our website, so that we can recommend the right products based on your needs, thus helping you to find what you are looking for much more easily.
Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages are visited most often, inform us if they experience any problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are used only to improve the operation of myteahabit.com.
Advertising Cookies. These cookies are used to deliver advertisements relevant to you and your interests. They are also used to send advertising or offers that are more relevant to your needs, thus reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.
Cookies Analytics. They are a subset of Functionality Cookies and enable us to evaluate the effectiveness of the various functions of our website, thus continuously improving the experience we offer you.

Third-party suppliers, including Google, may display the Company's advertisements on websites, use cookies to update, optimize and display advertisements based on the user's previous visit to the website www.myteahabit.com. myteahabit.com may also use cookies from your previous visit to its website for remarketing. You can choose to opt out of such use of cookies by Google by clicking here. You can also set your browser (chrome, firefox edge etc.) to inform you every time before a cookie is downloaded and decide whether to download it or reject it. In this case, keep in mind that you may not be able to use all of its features. myteahabit.com may use Google Analytics functions for display ads (e.g., remarketing, Google Display Network display reports, etc.). Using Ads Settings, visitors can opt out of Google Analytics for display ads and also customize Google Display Network ads. Here are the available Google Analytics opt-out options for the web. myteahabit.com complies with the Google AdWords interest-based advertising policy and restrictions for sensitive categories and: myteahabit.com and third-party suppliers, including Google, together use cookies (such as the Google Analytics cookie) to inform, optimize and display advertisements, according to the previous visits of some users to its website, to perform reports about the manner in which myteahabit.com advertisements are displayed, other uses of advertising services, interactions with these ad displays and advertising services related to visits to the myteahabit.com website. myteahabit.com may use data from Google's interest-based advertising or third-party audience data (such as age, gender, and interests) with Google Analytics. We reserve the right to change this cookie policy at any time. Any changes to this Cookies Policy will be effective from the moment the revised Cookies Policy is available on our website. Third-party advertisers and other businesses we work with may use their own Cookies to collect information about your activities on our website. We do not control these Cookies.

Processing of children's personal data

The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given in accordance with applicable local law. If we become aware that a child's personal data has been collected in error, we will delete that data without undue delay.

Processing of sensitive data

We may, in certain circumstances, process special categories of personal data about you ("sensitive data"). Sensitive data is defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, membership in trade unions, genetic data, biometric data for the purpose of identifying a natural person, health or sex life or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, where appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely given your prior express and separate consent, in a specific context for a specific purpose.

Correcting, Amending or Deleting Information

myteahabit.com allows its users to correct, change, complete or delete data and information submitted to myteahabit.com. If you choose to delete a piece of information, myteahabit.com will act to delete that piece of information from its files immediately. For the protection and safety of the user, myteahabit.com will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems regarding the operation of the website or to ask any question contact myteahabit.com via www.myteahabit.com or via e-mail at address myteahabit.com@gmail.com. Changing or correcting your personal data can also be done via the myteahabit.com registration page. Please note that we will do our best to protect your personal data, but protecting your password on our website is also up to you.

Secure Transactions

myteahabit.com is committed to ensuring the security and integrity of the data it collects about the users of its website. myteahabit.com has adopted procedures that protect the personal data that users submit to its website or provide to it by any other means (e.g., by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Your connection to it is secure because it uses TLS technology with a size of 256bit. TLS technology relies on a key code to encrypt data before it is sent over the (TLS) connection. The security control between the data and the Server is based on the unique key code, ensuring the integrity of the communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the TLS protocol and it is recommended to use them to connect to the myteahabit.com website.

We implement an appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data transmitted, stored, or processed in a different way. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated, whenever necessary, to meet our business needs, changes in technology, and regulatory requirements. Access to your personal data is granted only to the staff or direct partners with the Company who are required to have such information for the service of the orders. In the event of a data breach containing personal data, the Company will comply with applicable law regarding notification of the breach.

Your legal rights

As a data subject you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and adequately address your concerns.

The following list contains information about your legal rights under applicable data protection laws:

Right to withdraw consent: Where the processing of personal data is based on your consent, you may withdraw this consent at any time.
Right to rectification: You can ask us to correct your personal data. We make reasonable efforts to keep your personal data in our possession or control and used on an ongoing basis, accurate, complete, current, and relevant, based on the most recent information available to us. You also have the possibility to check and correct your personal data by logging into your personal account at myteahabit.com.
Right to restriction: You can ask us to restrict the processing of your personal data if:

You question the accuracy of your personal data for the period we need to verify the accuracy,
The processing is unlawful and you request the restriction of processing instead of the deletion of your personal data,
We no longer need your personal data, but you need it to support, exercise, or defend legal claims, or
You object to the processing for the period we are verifying whether our legitimate interests override yours.

Right of access: You can ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, what it is used for, where it was collected from if not from you directly, and to whom they have been shared, as the case may be. You can obtain from us free of charge a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copies you may request.
Right to portability: Upon your request, we will transfer your data to another controller, where this is technically possible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, which you indicate to us, directly.
Right to erasure: You can ask us to erase your personal data where:

the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed,
you have the right to object to further processing of your personal data and you exercise this right,
the processing is based on your consent, you withdraw your consent and there is no other legal basis for processing,
your personal data has been unlawfully processed unless the processing is necessary:

to comply with a legal obligation, which requires processing by us, in particular for legal obligations,
to support, exercise, or defend legal claims.

Right to object: You can object—at any time—to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or on the legitimate interests of third parties. In this case, we will no longer process your personal data, unless we can demonstrate compelling legitimate reasons and an overriding interest for the processing or to support, exercise, or defend legal claims. If you object to the processing, please specify whether you wish to delete your personal data or restrict the processing by us.
Right to file a complaint: In the event of an alleged violation of applicable privacy laws, you may file a complaint with the data protection supervisory authority in the country where you live or in which the alleged violation occurred.

Please note:

Time period: We will try to fulfill your request within 30 days. However, the deadline may be extended for specific reasons related to your specific legal right or the complexity of your request.
Restriction of access: In some cases, we may not be able to provide access to all or some of your personal data based on statutory provisions. If we deny your request for access, we will inform you of the reason for this denial.
Non-identification: In some cases, we may not be able to look up your personal data because of the identifiers you provide in your application. Two examples of personal data that we cannot look up when you provide your name and email address are:

data collected through browser cookies,
data collected from social networks if you have posted your comment under a pseudonym that is not known to us.

In such cases, where we cannot identify you as a data subject, we are unable to comply with your request to exercise your legal rights as described in this article, unless you provide us with additional information that allows you to be identified.

Exercising your legal rights: In order to exercise your legal rights, please contact us in writing by email. You can also directly contact our Data Protection Officer at myteahabit.com@gmail.com.

User responsibility

The user/customer agrees and undertakes to use the services, information, and data of the online store as provided by law and based on the rules of good faith and commercial ethics.

The Company's intention is not to collect personal data of minors. However, since this is not possible to ensure/confirm by the Company, any minor users of the Company's website who may provide, through it, their personal data, we consider that they have obtained the consent of their parents or guardians.

The visitor or user of the online store is obliged not to use the online store with the TEA HABIT trademark for:

Sending, publishing, emailing, or otherwise transmitting any content that is illegal for any reason, causes unlawful offense and harm to the COMPANY or any third party, or invades the confidentiality or privacy of any person's information.
Sending, publishing, sending by email, or transmitting in other ways any content that offends users' morals, social values, minors, etc.
Posting, posting, emailing, or otherwise transmitting any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of work relationships or covered in confidentiality agreements).
Posting, posting, emailing, or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any third party.
Uploading, posting, emailing, or otherwise transmitting any material that contains software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or tamper with the operation of any software or computer hardware.
Intentional or unintentional violation of applicable laws or regulations.
Harassing third parties in any way.
Collecting or storing personal data about other users.

Links to this website

The links included in the online store lead to pages of the store or, in some cases, lead the user to go from it (online store) to websites of third-party providers, businesses, etc. These linked websites are not under the control of the COMPANY, and the COMPANY bears no responsibility for the contents of any such website or any link contained in a linked website, or any changes or updates to such websites. The COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store; their use is not mandatory for the visitor/customer, and the fact that they are included in the online store does not indicate that the COMPANY approves or accepts their content.

Price policy

The online store can change the prices of the products at any time without prior notification to the customer (with the exception of cases where it commits to specific pricing of a product/service for a certain period of time, such as in an offer advertised for a specific period of time without the term "while stocks last," etc). Placing a product in the online store user's "basket" indicates the customer's interest in the specific product only and does not constitute an order or purchase of the item. So the price of a product/service is likely to change freely even if the product or service has been placed in the user/customer's cart. The price is finalized upon acceptance (and not merely receipt) of the order by the COMPANY.

Dispute Resolution

We inform you that in the event that any dispute arises from the transaction between us for the resolution of which, you will have sent us a relevant document request through the contact form of the online store but we do not manage to reach a common agreement between us, you have the possibility to contact on the Online Dispute Resolution platform (hereinafter EDR) via the internet, at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show .All disputes between the parties shall be settled in a spirit of understanding and goodwill. If no agreement is reached, all unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the contract or adapt it to new circumstances, will be resolved by the competent court for the registration of the MERCHANT, in accordance with European law.

DISTRIBUTION

The consumer/customer bears the full risk of damage/loss of the goods during delivery. Immediately after delivery of the goods by courier, the MERCHANT is released from the risk that is transferred to the consumer/customer. The TRADER is not responsible for delays in case the delay is due to a courier or other supplier.

The delivery terms indicated by the MERCHANT are indicative and depend on the production conditions and the courier company.

Immediately after delivery, the goods should be carefully checked by the consumer/customer or a person authorized by him. Any damage, dents, and other damage should be reported to the DEALER immediately. In the event that the goods are found to be damaged in transit, the MERCHANT is not responsible for the warranty service of this product. In cases where the MERCHANT has specified specific delivery dates and times in writing, the statement is binding. If an incorrect or incorrect address, contact person, and/or telephone number is indicated when submitting the application, the MERCHANT is not bound by any obligation to fulfill the order.

Upon delivery of the goods, the consumer/customer or a third party signs the accompanying documents. Anyone who is not the owner of the application, but accepts the goods for delivery and is located at the address specified by the customer is considered a third party.

In case of refusal to receive the goods, except for the cases described below, the refusal is considered unfounded, and the Customer must pay the costs of delivery and return of the goods. In the event that the Customer is not present within the delivery deadline at the specified address or access and conditions for delivery of the goods are not provided within this deadline, the MERCHANT is released from its obligation to deliver the goods ordered for purchase.

When the delivered goods obviously do not correspond to the goods ordered for purchase by the Customer and this can be established by his regular inspection, the User / Customer has the right, without due compensation or penalty and without stating the reason, to return the goods purchased remotely within 14 days from the date of acceptance of the goods.

The consumer is obliged to send the goods to the address: Sofia, Bulgaria 1407, Ag. L. Kostov with delivery at his own expense.